Marketing and social
Give local customers answers that match your business
Customers often discover your business on Google and then ask a question before they visit or call. Bob keeps that conversation stay consistent with the location details and approved information your business maintains.
Bob answers from the Google Business Profile location, hours, and services, then routes the inquiry to the right next step.
Connect discovery with a useful front-office response
Office 168/52 can use an enabled Google Business Profile workflow to supply permitted location information, while your approved knowledge adds the details behind your services. Bob helps a customer understand which location to contact, when it is open, and where to go next.
Workflows
Identify the right location
Use authorized profile information to help match the customer’s question to the appropriate business location.
Explain published details
Consult enabled hours, address, and business-information tools instead of guessing from an old conversation.
Prepare the next customer step
Combine local information with approved service guidance and route an inquiry to the right team or booking path.
Example workflow
Example workflow
A customer asks whether a particular location is open on a holiday and whether it provides the service they need. Bob can consult the available profile details and approved service information, then direct them to the appropriate next step or staff confirmation.
Illustrative example, not a live execution log.
Connection and setup
Authorize the eligible Business Profile account and locations, choose enabled information tools, and align approved service content with those locations.
How Bob turns a conversation into a useful next step
Bob starts with the customer's request and the business information you approve. When the workflow needs a current record, Bob retrieves it from the connected service. When the next step changes a record or sends a message, Bob follows the permissions and approval steps you configure. The customer gets a useful next response, and your team gets a clear handoff when a person needs to take over.
Questions
Will this improve our Google ranking automatically?
No ranking outcome is promised. The intended benefit is more consistent information and a clearer customer journey after people discover your business.
Can Bob answer Google Business Profile chat messages?
This page covers approved business information and Office 168/52 workflows. It does not promise a Google Business Profile chat channel.
Who decides what Bob can change or send?
You choose the records Bob reads and the actions he takes. A reply, a record update, or an outbound message follows the approval step you set for that workflow. See the pricing page for plans. This page does not list prices.
Continue this workflow with
These are related workflows, not prerequisites.
Get started with Google Business Profile
Tell us how your front office handles this job today. You send the message when you are ready.